Processing time can vary between banks.We have these TB16 docks that have suddenly become a huge pain in the butt. In most cases, you receives the refund within 10 business days.
After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. Refund The refund will be credited back using the same method as when you paid the order. Overall, the entire process can take up to 20 business days, depending on how long it takes for the customer to initiate the return process and for the return to be processed and refunded. Money return process: After the return has been processed, it can take an additional 0-10 business days for the refund to be issued back to the customer's original payment method. Receive products and process return: Once the products have been received, it can take up to 5 business days to process the return and verify that the items are in good condition for resale. Here's a breakdown of the different stages and estimated timelines involved:Ĭustomer returns products: This step can take up to 5 business days for the customer to initiate the return process. Otherwise, Baseus cannot guarantee the item(s) could be successfully returned. Note*: If the shipping item(s) is over $39, or for speeding up the refund process, consider using a shipping service that provides tracking, or purchasing shipping insurance and send over the tracking number to our customer support team. Once our fulfillment centers receive the package, the refund process will begin. The slip must be included inside the return package alongside the items. Return Authorization Slip: A form that contains a barcode and item description for the products being returned. Note*: Postage is not provided on the return mailing letter. You may choose your preferred logistics operators. You need to affix the label on the return package. Return Mailing Label: A label that contains the address of the fulfillment center that will be receiving and processing the return. The form contains the following two sections: You will receive an email with the Return Mailing table afterward, please fill out the form and ship back the product(s) with it to our fulfillment centers. Request for a Return Mailing Label in the email.ģ. Name of the product(s) you’d like to returnĢ.Contact our customer support team at with the following information:
#AFTER CONNECTING TO DOCKSTATION FREE#
If the product(s) have performance failures under normal use conditions, after testing and confirmation by our customer support team, a free exchange policy is applicable within the validity exchange period. The 7-day Money-Back product must be guaranteed to be a product that does not affect secondary sales, with only unpacked packaging, and some products that should not be used.
Invoices and gifts must be returned together. If non-quality problems arise, customers shall bear the postage for the return, and the merchant shall bear the postage for re-delivery. Return Validity Period 7 Days Money-Back Policyīaseus guarantees a 7-Day Money-Back policy for no reason (E-commerce channel). You are in the right place! Please follow the provided return procedure instructions and verify their coverage under the warranty period. Online purchased from Baseus Official Website If any further questions arise, customers can reach out to Baseus on this page. Please contact the corresponding platforms or online distributors. Alternatively, customers may also seek after-sales services via Baseus' official website. You can entrust agents to provide replacement services.
Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations. Please contact customer support at I change the delivery address of my package after it has been shipped out?īaseus has implemented an easy and straightforward Return Policy for customers. What do I need to do when I received a different product than what I ordered? Unfortunately, we cannot change the shipment once the product is en route. Please note that if you use the shipping address of the logistic company to deliver parcels to other regions or countries, the extra costs incurred need to be borne by you.Ĭan I change the delivery address of my package after it has been shipped out? Once an item has been shipped, you will receive a shipment notification email. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. We try to make sure all your items reach you at the same time. Will they all be delivered at the same time? They will choose the carrier that they think works best for our customers. We cannot deliver to the following areas:Īmazon functions as our logistics partner to ship out Baseus products.
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